Bevits vs respond.io: Which One Should You Use to Sell on WhatsApp in 2026?

respond.io is one of the best-known customer conversation platforms in the world. It brings WhatsApp, Instagram, Messenger, TikTok, email and many other channels into a single inbox, with AI agents and integrations with CRMs such as HubSpot and Salesforce.

If you run an online store and sell on WhatsApp, you may be wondering whether it is the right tool or whether something more focused on e-commerce would serve you better. In this comparison we put Bevits and respond.io side by side using public information as of October 2026. Yes, we are Bevits. That is exactly why we made a point of showing where respond.io wins.

One thing up front: Bevits is built for Brazil and Latin America and bills in Brazilian reais. respond.io is a global platform. If your business is outside Latin America, respond.io will probably serve you better.

Which is better, Bevits or respond.io?

• Pick respond.io if you have a support or sales team that needs a robust omnichannel inbox with many channels (Telegram, Viber, LINE, WeChat, calls), HubSpot or Salesforce integration, Zapier, Make and webhooks, and you operate in several countries.
• Pick Bevits if you run an online store and sell on WhatsApp in Brazil or Latin America, and you want conversations to end in a paid order: native store integration, abandoned cart recovery, post-purchase, repeat sales, AI that builds the order and revenue measured per automation, with WhatsApp, email and SMS in one place.

In one sentence: respond.io organizes your team’s conversations. Bevits turns your store’s conversations into sales.

Quick Scorecard

What Is respond.io?

respond.io is a customer conversation management platform founded in 2017 and headquartered in Kuala Lumpur, Malaysia. It describes itself as an AI-powered conversation platform and says it serves more than 10,000 B2C businesses.

At the core is a team inbox that brings together WhatsApp, Instagram, Messenger, TikTok, email, website chat, Telegram, Viber, LINE, WeChat, SMS and custom channels. Around it you get automation workflows, broadcasts, AI agents, reports, a mobile app, WhatsApp and VoIP calls, and integrations with CRMs such as HubSpot and Salesforce. The interface is available in many languages.

It is a mature tool, widely used by companies with large support and sales teams, and it deserves its reputation.

What Is Bevits?

Bevits is a marketing and sales automation platform for e-commerce, focused on WhatsApp. It was born from the store’s order, not from the inbox. That is why it starts from the data that matters most to merchants: customers, purchases, carts and revenue. It was built in Brazil, focuses on Brazil and Latin America, and its interface and docs are available in English, Portuguese and Spanish.

In practice, Bevits brings together in one place:

• Official WhatsApp (Meta API), with campaigns, multiple numbers, Coexistence and per-customer tracked links.
• AI customer service that answers, understands voice notes, finds products from a photo, builds the order and hands off to a human when needed.
• Revenue automations: abandoned cart, post-purchase, win-back, birthdays and cashback (giftback).
• CRM with RFM segments, attributes and purchase history.
• Email and SMS in the same flow as WhatsApp, plus lead capture popups.
• Instagram: DMs in the inbox and comment-to-DM automation.
• Native integrations with Nuvemshop, Shopify, WooCommerce and Bling.

Bevits vs respond.io: Detailed Comparison

1. WhatsApp: both use the official API

Both connect through the official WhatsApp Business API, with approved-template campaigns and a team inbox. Meta’s message fees apply in both cases: on respond.io you pay them separately by topping up WhatsApp credit; on Bevits, plans include a message volume and anything beyond it uses credits.

The difference is the goal:

• On respond.io, WhatsApp is one channel in an omnichannel inbox. It shines at routing conversations between agents, support workflows, lead qualification and WhatsApp calls in the same thread.
• On Bevits, WhatsApp is the center of the store’s sales operation. The AI knows your catalog, looks up orders, quotes shipping and, on Nuvemshop, builds the cart and sends the checkout link inside the conversation. The inbox has teams, automatic assignment (it remembers the customer’s preferred agent), quick replies with buttons and a template to restart conversations after WhatsApp’s 24-hour window.

2. E-commerce: where Bevits plays at home

This is the biggest difference between the two platforms. respond.io was built to manage conversations and contacts. According to its own help center, the Shopify integration runs through Zapier templates that sync customers by email. We did not find native integrations with Nuvemshop, WooCommerce or Bling.

Bevits is built around the order. With your store connected, it syncs products, customers and orders and uses that data everywhere:

• Abandoned cart recovery on WhatsApp, email and SMS, with a coupon if you want.
• Post-purchase and repeat purchase flows based on what the customer bought and when.
• RFM segments (recency, frequency and monetary value) to talk to champions, at-risk customers and those who went quiet. Learn more in our RFM matrix guide.
• Cashback (giftback) to bring customers back.
• Attributed revenue at every step of the automation, with sends, deliveries, clicks, conversions and coupon results.

You can build part of this on respond.io with workflows, Zapier and webhooks, but it takes setup and does not bring store revenue into the automation.

3. Artificial intelligence

Both have real AI. respond.io’s AI agents (from the Growth plan) answer questions, qualify leads, recommend products, handle bookings, share payment details and update the CRM, in multiple languages. Usage consumes AI credits, with an allowance per plan.

Bevits’ AI was built to sell and support customers on a store’s WhatsApp:

• understands voice notes;
• finds products from a photo the customer sends;
• looks up orders and quotes shipping;
• builds the order and sends the checkout (Nuvemshop);
• runs a pre-service step with messages, media and interactive options;
• hands off to a human with the conversation context;
• learns from conversations, and you can review and edit what it learned.

If your use case is qualifying leads and booking meetings, respond.io is very good. If it is selling products from a store, Bevits comes ready for it.

4. Pricing: very different models

How respond.io charges: per plan, with tiers of monthly active contacts (MAC) and extra users billed separately ($12 to $24 per user). Go over your contact limit and you pay overage per block of 100 contacts ($12 on Growth, $15 on Advanced). AI credits have their own allowance and overage, and Meta’s WhatsApp fees are not included in any plan. There is a 7-day free trial.

How Bevits charges: a flat plan with unlimited contacts and included WhatsApp, SMS and email volumes, billed in Brazilian reais. Go over the included volume and you use credits. There is a 7-day free trial, but no permanent free plan.

5. Channels, integrations and app

respond.io wins on breadth: on top of WhatsApp, Instagram and email, it covers Messenger, TikTok, Telegram, Viber, LINE, WeChat, SMS and custom channels. It has a mobile app, calls, Zapier, Make, an API, webhooks, HubSpot and Salesforce integrations and support for Click-to-WhatsApp ads with Meta’s Conversions API.

Bevits goes deeper on the channels that sell the most for e-commerce in Brazil and Latin America: WhatsApp, email, SMS and Instagram. It offers a public API (read-only) and an MCP server, so AI agents such as Claude and ChatGPT can look up customers, purchases and campaigns. It does not yet have a mobile app, Zapier, Make, outbound webhooks or a Click-to-WhatsApp ad trigger.

6. Team support

For large teams, respond.io is more complete: multiple workspaces, phone and email masking, SSO and advanced support reports. The Bevits inbox covers what a store usually needs (teams, automatic assignment, quick replies, media and re-engagement), but it does not yet have internal notes or satisfaction surveys (CSAT).

7. Language, support and market

respond.io is a global company, with an interface in many languages and customers in many countries. Bevits was built in Brazil, and its operation, support and integrations (Nuvemshop, Bling, pricing in reais) are designed for stores in Brazil and Latin America, with human support in Portuguese. If you are outside that region, respond.io is very likely the better fit today.

When to Choose respond.io

• You have a support or sales team with many agents.
• You use HubSpot or Salesforce as your main CRM.
• You need Telegram, Viber, LINE, WeChat or calls in the same inbox.
• You invest in Click-to-WhatsApp ads and want to send conversions back to Meta.
• You rely on Zapier, Make or webhooks.
• You operate outside Latin America or across several regions.

When to Choose Bevits

• You run an online store (Nuvemshop, Shopify, WooCommerce) or use Bling, in Brazil or Latin America.
• WhatsApp is your main sales and support channel.
• You want to recover carts, run post-purchase flows and drive repeat sales on autopilot.
• You want AI that sells, building the order and quoting shipping.
• You need to know how much revenue each automation generated.
• You want WhatsApp, email and SMS in one place with unlimited contacts.

If you are also evaluating Instagram tools, see our Bevits vs Manychat comparison.

Can You Use Both?

Yes, with one caveat: the same WhatsApp number cannot be on both API platforms at once. Some companies keep respond.io for omnichannel support on one number and use Bevits on another number for campaigns, abandoned carts, post-purchase and repeat sales. For most stores, though, having everything in one platform is simpler and cheaper.

How to Move from respond.io to Bevits

1. Connect your store (Nuvemshop, Shopify, WooCommerce or Bling) to sync customers and orders.
2. Export your contacts from respond.io and import them into Bevits via spreadsheet (CSV).
3. Disconnect the number from respond.io and connect official WhatsApp on Bevits. With Coexistence, you can keep the number you already use in WhatsApp Business.
4. Recreate your WhatsApp templates and submit them for approval.
5. Turn on the revenue automations: abandoned cart, post-purchase and win-back.
6. Set up the AI with your store’s tone of voice, policies and FAQs, and create your inbox teams.

Frequently Asked Questions

Conclusion

respond.io is an excellent platform for organizing conversations for large teams across many channels and countries. If that is what you need, especially outside Latin America, it will serve you very well.

If you run a store in Brazil or Latin America and your goal is to sell more on WhatsApp, with your store connected, AI that closes orders and automations that show exactly how much revenue they generated, Bevits was built for exactly that. Try it free for 7 days and compare it against your own numbers.